Elbert County has teamed up with the 911 Authority board, Fire Departments and local Towns
to implement CodeRED, an emergency notification system via phone, a service FREE to Elbert County
residents. There are three components to this system:
1) Reverse Emergency Notification calls
2) Weather Warning Notifications calls
3) Emergency Management Community updates via email and texting
The CodeRED emergency notification system is a communication service available for emergency and non-emergency notifications. CodeRED employs intranet mapping capable of geographic targeting of calls, coupled with a telephone calling system capable of delivering a pre-recorded message directly to homes and businesses at the rate of up to 60,000 calls per hour.
The system's main purpose is to notify citizens or groups of citizens in emergency situations;
however the system has the ability to be used for non-emergency notifications as well.
Pertinent Community Notifications will be sent via email and/or text messaging on subjects with potential impact to residents such as:
- Road closures during Winter Storm events
- Rabies outbreak
- Fire Ban restrictions
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CodeRED NOTIFICATION MAY BE INVOKED FOR EMERGENCY PURPOSES.
Examples of when the CodeRED system might be exercised by County or Town municipalities:
CodeRED WEATHER WARNING will deliver severe weather warnings to your telephone and/or cell phone
within seconds after being issued by the National Weather Service. You will only get the warning
if you physically live in the area that is in the warning!
- Boil Water rule
- Bomb Threat
- Chemical spill or Gas leak
FREQUENTLY ASKED QUESTIONS
To browse through these FAQ's, click on the next to the Question to see its answer, and click on the to hide the answer.
- What number will show up on my caller ID?
- The primary number that will show up for Emergency Reverse Notifications is 866-419-5000, although
the system does have backup numbers, if for some reason this number were out of order.
- Weather Warning Notifications will show up from the number of 800-566-9780.
- How do I know if I'm in the system?
- DON’T assume your phone number is in the system, go ahead and sign
up on the Internet at www.elbertcounty-co.gov, click on the CodeRED icon. Those who DO NOT have internet access may
call 303.805.6131 Monday thru Thursday (7:30 am - 5 pm) to sign up for this service.
- Can I sign up more than two numbers?
- Yes. Online, you will have to submit the first two numbers,
then start a new sign-up page submitting two more numbers at a time. You may use the same name and address for
each, as long as the phone numbers are different.
- What if I don't want to receive CodeRED Weather alerts on my phone?
- Individuals may choose to opt out of receiving weather alerts ONLY. Most landline phone numbers are
already listed in the CodeRED database. As long as you don’t sign up your cell/additional phone numbers for CodeRED, you won’t be notified or
receive calls at that number. If you sign up, then decide you no longer wish to receive notifications, you will need to request a "Do Not Call"
form by calling 303.805.6131 and a request form will be mailed to you. You will be responsible for filling out the form and mailing it back in.
- Is bad weather the only time CodeRED will send out an alert?
- Weather-related emergencies are the primary use for a CodeRED alert, but town/county officials will also utilize the system during public safety emergencies. Examples of these include:
* Flooding in your area that could put you at risk;
* Evacuation notice-due to some type of hazard spill/gas leak emergency;
* Fire in your area that could put you at risk;
* Bomb threats;
* Hostage situations;
* Drinking water contamination or boil water notice;
* Missing persons;
* For any emergency reason deemed necessary by city officials.
- Will I receive a second alert when the pending danger is over?
- Yes, if authorized personnel feel it is necessary.
- How many call attempts does the CodeRED dialing system make for each telephone number?
- The CodeRED dialing system attempts each record up to 3 times in the first round of calling in order to maximize the number of delivered messages. Multiple rounds of calling can be initiated for those numbers not contacted during the first round.
- Are CodeRED messages only delivered to people who pick up the phone in-person?
CodeRED delivers your recorded messages to a live person and to answering devices using patented RealCall® technology. The disposition of each call result is viewable through the CodeRED Job Statistics Screen in Real-time.
- How will I know if I get an alert if I am hearing impaired?
You will need to fill out the form and make sure to check "TDD/TTY" box at bottom right of sign-up form.
- What if my cell phone is a long distance number? Can I still receive alerts?
Yes, but you will have to register a cell phone using only 10 digits. Do not put a one (1) in front of the phone number.
- Can I check and see if my number is in the system?
No, if you are unsure, you will need to sign up Online.
- Will everyone throughout the town/county be called when an emergency is only in a specific location?
No. Only the residents located in an affected area will be notified. CodeRED has two features that can be used when an emergency alert is need in a specific location. These are:
* Quick radius -- selects area based on radius in miles, around a known address. This feature is good for alerting residents in instances such as hazmat spills or missing persons.
* Advanced mapping interface -- This feature launches calls to residents by selecting geographic areas on a map. This function is used for notifying residents in a specific area, or areas in our municipality, when an exact address is not available.
- Will CodeRED call my business number if it is located in Elbert County?
No, not unless you sign up Online. On the data collection page, click on the box to the right, SWITCH to BUSINESS DATA and enter business information. After you have signed up, your business number will be entered into the system as a business number. This will not affect you getting notified at any home or cell phone numbers you have already entered into the system.
- Why does it ask on the sign-up form if I live in a manufactured or mobile home?
Because CodeRED has a feature that can be used if needed to alert only those living in manufactured or mobile home, such as if high winds are expected that could put you in danger.